Information for landlords
Landlord Expectation
We endeavour to Guarantee
- To respond to your telephone calls within 24 hours
- To respond to fax and email requests with 48 hours
- To not make excuses but provide solutions
- To advertise for tenants via 5 internet sites being:
www.prdbundaberg.com.au
www.prd.com.au
www.rent.com.au
www.realestate.com.au
www.domain.com.au - To display the property on our rental listing sheet
- To erect a “To Let” sign where applicable.
- To accompany all prospective tenants to the property – we do not hand out keys
- To carry out thorough tenant reference checks through the TICA Tenant Database which is database for blacklisting tenants.
- To sight tenant photo identification including 100 points of ID.
- To prepare a detailed condition report and inventory list.
- To prepare all documentation in accordance with the Residential Tenancies Act
- To collect a full rental bond and 2 weeks rent prior to the tenant receiving the keys
- To carry out regular property inspections and forward a detailed report to our lessor including photos at no cost.
- To monitor arrears on a daily basis and promptly issue the appropriate notices
- To review the rent at least once a year
- To arrange repairs and maintenance in accordance with your instructions
- To carry out final inspections and correctly administer the rental bond monies
- To offer a Master Policy Cover – Landlord Protection Insurance, upon request
- To give expert advice with regard to the application of Residential Tenancies Act
- To have a thorough knowledge of the Anti-Discrimination and Privacy Acts
- To account to you your rental monies within the first week of each month as well as offer mid monthly payments.
- To administer all funds through an audited trust account
- To use a quality system with checklists to reduce human error
Obligations of a Landlord
The responsibilities of the lessor/agent
The lessor/agent has responsibilities to the tenant. They must make sure:
They meet their responsibilities under the agreement:
- the cover the cost of preparing the agreement (and follow the agreement)
- all charges, rates and taxes for the place are paid for
- a full set of keys is given to one tenant, and the others get keys for entry
- they follow the rules for renting set out by the Residential Tenancies and Rooming Accommodation Act 2008
They provide you with a suitable home:
- the premises is ready for you to move into on the date agreed
- the premises is fit to live in and in a good state of repair
- the premises meets all laws that deal with health and safety
- the place is reasonably secure
- they do not cause a nuisance, or seriously affect the reasonable peace, comfort and privacy of the tenant
- they keep the premises and any inclusions in good repair during the agreement
- common areas (if there are any) are kept clean
