Bundaberg 07 4155 5000
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Landlord Info

Information for landlords

Landlord Expectation

We endeavour to Guarantee

  • To respond to your telephone calls within 24 hours
  • To respond to fax and email requests with 48 hours
  • To not make excuses but provide solutions
  • To advertise for tenants via 5 internet sites being:
  • To display the property on our rental listing sheet
  • To erect a “To Let” sign where applicable.
  • To accompany all prospective tenants to the property – we do not hand out keys
  • To carry out thorough tenant reference checks through the TICA Tenant Database which is database for blacklisting tenants.
  • To sight tenant photo identification including 100 points of ID.
  • To prepare a detailed condition report and inventory list.
  • To prepare all documentation in accordance with the Residential Tenancies Act
  • To collect a full rental bond and 2 weeks rent prior to the tenant receiving the keys
  • To carry out regular property inspections and forward a detailed report to our lessor including photos at no cost.
  • To monitor arrears on a daily basis and promptly issue the appropriate notices
  • To review the rent at least once a year
  • To arrange repairs and maintenance in accordance with your instructions
  • To carry out final inspections and correctly administer the rental bond monies
  • To offer a Master Policy Cover – Landlord Protection Insurance, upon request
  • To give expert advice with regard to the application of Residential Tenancies Act
  • To have a thorough knowledge of the Anti-Discrimination and Privacy Acts
  • To account to you your rental monies within the first week of each month as well as offer mid monthly payments.
  • To administer all funds through an audited trust account
  • To use a quality system with checklists to reduce human error

Obligations of a Landlord

The responsibilities of the lessor/agent
The lessor/agent has responsibilities to the tenant.  They must make sure:

They meet their responsibilities under the agreement:

  • the cover the cost of preparing the agreement (and follow the agreement)
  • all charges, rates and taxes for the place are paid for
  • a full set of keys is given to one tenant, and the others get keys for entry
  • they follow the rules for renting set out by the Residential Tenancies and Rooming Accommodation Act 2008

They provide you with a suitable home:

  • the premises is ready for you to move into on the date agreed
  • the premises is fit to live in and in a good state of repair
  • the premises meets all laws that deal with health and safety
  • the place is reasonably secure
  • they do not cause a nuisance, or seriously affect the reasonable peace, comfort and privacy of the tenant
  • they keep the premises and any inclusions in good repair during the agreement
  • common areas (if there are any) are kept clean