Tenant Information
What you can expect when you rent through PRDnationwide:
We Care For Our Tenants
Our philosophy is that tenants are our business! Without you we have no business. For this reason it is more important than ever that we value, respect and care for your needs. We don’t want you to feel like outsiders, but part of our business. We understand that you deserve our immediate attention with requests and deserve to be greeted with a friendly, courteous smile at all times.
Our Customer Services Standards Are:
To present to you well-maintained and clean properties
To process tenancy applications within 48 hours
To clearly explain your rights and obligations at the commencement of the tenancy
To prepare all documentation in accordance with the Residential Tenancies Act
To prepare a detailed condition report and inventory list if applicable
To collect a full rental bond prior to the tenant receiving the keys
To respond to your telephone calls within 24 hours
To respond to fax and email requests within 48 hours
To attend to complaints promptly and to listen and understand both sides’ point of view
To attend to maintenance promptly in accordance with priority
To keep all appointments and turn up on time (extreme circumstances prevailing)
To carry out regular property inspections and forward a detailed report to our lessor
To protect your privacy in accordance with legislation requirements
To ensure that you have quiet enjoyment of your home
To provide you with a quality service based on honesty, integrity and professionalism
To not make excuses, but provide solutions
We Want To Delight You With Our Service
If you have any questions relating to the application or sign up process, please feel welcome to contact our office
Obligations of a Tenant
Your responsibilities as a tenant
You have responsibilities to the lessor/agent of the property. You must ensure you:
Meet your responsibilities under the agreement:
pay the rent on time and in the way written in your agreement
abide by the terms of your agreement and any body corporate by-laws that apply
fell the lessor/agent if you damage the premises (accidently or otherwise)
follow the rules set out by the Residential Tenancies and Rooming Accommodation Act 2008
Respect your new home:
use the premises mainly as your home, unless otherwise agreed
do no use your home for any illegal purpose
do not cause a nuisance, or seriously affect the reasonable peace, comfort or privacy of your neighbours
keep any inclusions (eg. the stove) clean
make sure you or your guests do not deliberately damage the premises
be responsible for your behavior and that of your guests