For a FREE no obligation Rental Appraisal on your property contact our professional property management team here at PRD Mildura. 

PRD's Property Management Customer Service Standards and Guarantee for Landlord Clients..

Marketing your Property for Lease

Depending on agreed marketing options, we will erect a ‘For Lease’ sign on your property within 2 working days of listing (if signs are permitted). We will place a listing for your property on all the real estate websites that we subscribe to and each listing will include at least 3 photographic images of the property. 
Depending on agreed marketing options, your property will be accurately described and advertised in the newspapers (as mutually agreed between us).

We will conduct an unlimited number of private viewings of your property each week until the property is leased (subject to access provided to us by any current occupant). All property viewings will be carried out by one of our representatives (we do not give out keys to prospective tenants). We will update you on the status of your available property at least once a week until such time as the property is leased.

Leasing your Property

All information and references provided by tenancy applicants will be verified by us within 1 working day of receipt. All tenancy applicants will be screened on the national tenancy databases that we subscribe to. Unless you instruct otherwise, all potentially suitable tenancy applications will be referred to you for a decision. We will lease your property for the rental amount nominated in the Management Agency Agreement between us (or higher if the market justifies it) and the property will not be leased for a lower amount without your prior approval. Subject to the tenancy commencement date and the tenant’s availability, we will prepare the tenancy documentation within 2 working days of tenancy approval.

Rent Collection

We have a zero tolerance rent arrears policy. 
We will follow up all rent payments in accordance with:

-          our fully documented arrears process, and
-          the requirements of the relevant legislation.

Should your tenant get to 11 days in arrears, we will contact you to seek your instructions regarding possible termination of the tenancy. Should termination of the tenancy be necessary, we will keep you informed throughout the legal process. You will be advised within 1 working day of rent arrears having been paid by the tenant.

Rent Monies

All monies received by us will be banked into your nominated bank account, or posted by cheque to you within 2 working days of our Rent Statement close off date. We can provide you with 2 monthly rent payments (15^th and 30/31st) if required.

 Repairs and Maintenance

All non-urgent repair requests from tenants will be attended to within 2 working days of receipt. We will not arrange any repairs to your property without your knowledge and approval (unless the repair is defined as “urgent” under the Residential Tenancies Act). We will attend to any “urgent” repair requests within 4 hours of receipt. All reasonable steps will be taken to obtain the best pricing for your repairs and maintenance. We will only use appropriately licensed and insured tradespeople for any repairs or maintenance work to your property. We will provide you with a copy of invoices for all work arranged on your behalf for the property.

Tenancy Agreement Renewals

We will review the tenancy agreement for your property 90 days prior to  it’s expiry. Unless you instruct otherwise, we will offer the tenant a renewal of tenancy agreement for the same period as the initial agreement at the same rent (or a higher rent if the market justifies it). You will be advised if the tenant does not want to renew their tenancy agreement.

Periodic Inspections

We will carry out 2 periodic inspections of your property each year and provide with a detailed report each time.

Vacating

On receipt of vacating notice, we will:
-          advise you by phone, fax or email
-          confirm the details in writing to both you and the tenant
-          list the property on our website & put the agreed advertising plan into effect within 1 working day
-          prepare all necessary vacating documentation
-          arrange access for viewings by prospective tenants.

A pre-vacating inspection will be carried out to check for any potential problems with the property.

After the tenant vacates the property:

-    process the tenant’s rental bond refund within 5 working days
-    if deductions from the rental bond are considered necessary, full details will be provided to both you and the tenant
-    complete all necessary documentation to finalise the rental bond within a further 2 working days.

Property Outgoings

All agreed property outgoings will be paid on your behalf prior to the due date (subject to the availability of funds).

Rent Statements

Your Rent Statement will be sent to you within 2 working days of our monthly close off date. Your Rent Statement will be personally checked by your Property Manager prior to being forwarded to you. We will provide you with an accurate Annual Income and Expenditure Statement within 30 days of the end of the Financial Year.

General Communication

Our office hours are 9.00 am – 5:30 pm Monday to Friday.

 We aim respond to:

-          telephone messages        within 4 hours

-          email                                    within 24 hours

-          fax                                        within 24 hours

-          mail                                      within 48 hours

We will promptly advise you of any pertinent matters affecting your property or the tenancy.

Complaints

Tenant’s complaints received in writing (i.e. fax, letter, email) will be acknowledged within 1 working day. All complaints will be formally recorded and responded to within 2 working days.

Documentation

 We will provide all documentation in clear and concise English. We will ensure that all documentation is accurate and complete. All property condition reports will be comprehensively and accurately completed. Copies of all documents that we sign on your behalf as agent will be forwarded to you (unless you instruct otherwise).

 Personal Information

All personal information will be held in the strictest confidence and will not be released to a third party without written authorisation. All updates and corrections advised to us will be recorded in our system within 1 working day.

 Professional Standards

The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Conduct of the Real Estate Institute of Australia.