Complaints Handling
PRD Tamworth, PRD Liverpool Plains and PRD Gunnedah are committed to providing professional, transparent, and high‑quality real estate services. We value feedback and take all complaints seriously, as they help us improve our service delivery.
All staff are required to comply with our Complaints Handling Policy and to deal with complaints fairly, promptly, and in accordance with NSW Fair Trading requirements. A copy of our full policy is available here.
How to make a complaint
To assist us in resolving your concerns efficiently, complaints must be submitted in writing and should include:
- Your name and contact details
- Your relationship with our agency (for example, landlord, tenant, buyer, seller)
- A clear description of the issue and any relevant supporting information
Complaints are reviewed by our Chief Operating Officer, who will acknowledge receipt of your complaint within three (3) business days. We aim to provide a written response within thirty (30) days, unless the matter is complex or requires additional information.
Escalation
If you are not satisfied with our response, you may be entitled to refer the matter to NSW Fair Trading or another appropriate external dispute resolution body.
Submitting a complaint
If you wish to lodge a complaint, please complete the form below. Your submission will be sent directly to the Chief Operating Officer for review.
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